Job Description
Field Technician I What This Job Entails: The Field Technician I will provide support to all assigned locations, including data centers and Points Of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel. Scope Follows established procedures on routine work Requires detailed instructions Your Roles And Responsibilities: Technical Infrastructure & Data Center Operations Maintain the highest quality standards across all assigned data center locations and remote points of presence (POP). Perform physical installation, repair, maintenance, and testing activities with meticulous attention to telecommunications industry standards. Execute basic data center and networking services, including cable management, installation of cable trays, and desk organization. Manage Installation, Move, Add, and Change (MAC) requests for CPU farms, network gear, and IT assets. Provide onsite troubleshooting and AV support for Google Meet equipment in conference rooms. End-User Support & Service Delivery Provide onsite technical support through desk visits, including troubleshooting, installation, and break/fix services for computers and accessories. Manage remote support, queue management, and user interactions via ServiceNow, ensuring timely ticket updates. Facilitate and coordinate with Google Deskside Support (DSS) and the Equipment Management Team (EMT) to assist users with hardware and software needs. Encourage users to leverage standard IT support processes while proactively creating service requests on their behalf to ensure exc