Finance Advisor

General Information Location: US-AZ - Phoenix Position Type Full Time Virtual Eligible Yes Job Category Accounting/Finance/Purchasing Ref # 7438 Description and Requirements At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world? If so, we would love to hear from you! Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you! About Us University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused. Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations. We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members. About the Position A Finance Advisor uses one or more communication channels, such as inbound calls, outbound calls or written correspondence, to communicate with students via assigned channel(s) and complete work items. An individual researches students’ financial aid accounts and provides explanations of financial aid processes and account management throughout the student lifecycle to provide an optimal customer experience related to education financing. As needed, an individual appropriately de-escalates situations with students who have questions and/or issues with their financial aid and effectively resolves any issues. A Finance Advisor conducts research regarding students’ finance needs and related issues, determines the best course of action to communicate to the student and ensures that financial aid processes are completed in accordance with established guidelines. Additionally, an individual may be required to complete other job duties as business needs dictate. About You You are known for your attention to detail and have a strong commitment to complete tasks on time. You thrive in an environment that has established guidelines and you have resources to support your success. You are a natural problem solver. You have excellent communication skills. You thrive in an environment that is supportive with continuous feedback from peers and leaders. IMPORTANT: You must reside in one of the following states: AZ, CO, ID, NM, NV, UT, WY, TX Schedule: The role starts on July 20th. This position will work 8:00am - 5:00pm AZ standard time during the first 12 weeks of training. After that, the position is expected to be 10:00am - 7:00pm in your time zone. What You’ll Do Perform and manage multiple system-delivered tasks efficiently and effectively to maximize availability for all inbound and outbound student inquiries, while meeting the department’s standards for productivity and quality. Based on business need, assist other channel teams to ensure all work items are completed on a timely and accurate basis. Evaluate students’ accounts to explore financial aid solutions that assist students in attaining their educational goals; effectively analyze complex students’ financial aid situations and communicate findings with students in a way that is easily comprehendible. Educate and assist prospective and/or current students regarding policies and requirements for selected financial aid options, including federal student financial aid. Facilitate the timely and accurate processing of federal student financial aid and ensure compliance with established regulations, University policies, procedures, and guidelines. Proactively identify potential bottlenecks within the student finance process and initiate steps to resolve those bottlenecks (next issue avoid