Job Description
Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Financial Advocate to join our Westwego team! The hourly range for this position is $17.00 to $19.81 based on skills and experience. This position is classified as On-site. Role As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our member’s and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS The Financial Advocate is responsible for providing exceptional member service by consultive conversations with our members in order to recommend the best products and services to put them in a better financial situation. This role involves accurately promoting the credit union’s products and services. The financial advocate serves as a front-line representative, ensuring a positive member experience in a fast-paced product and service promoting environment. The Financial Advocate will assist employees and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath’s mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath’s products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. Major Duties and Responsibilities Greets and assists every member with a friendly, positive, and professional demeanor. Drives results through monthly sales goals and other metrics. Conduct consultative conversations with our members in order to cross-sell opportunities such as checking accounts, personal and auto loans, credit cards, refinances, debt consolidation loans and refer mortgage and commercial loans to the appropriate departments. Able to effectively communicate information on credit union products and services and meet or exceed referral and sales goals set by the branch. Able to understand and interpret credit reports in order to offer the best solutions to our members. Able to efficiently process loan documents. Assist with branch opening and closing procedures as needed. Support branch operations by performing administrative tasks and maintaining a clean and organized work environment. Participate in training sessions and team meetings to stay informed about policies and procedures. Adhere to all credit union policies, procedures, and regulatory requirements. Follow security procedures to protect against fraud and ensure member confidentiality. Report any suspicious activity or potential security breaches to management. Completes all other duties as assigned. Knowledge and Skills Experience Up to 6 months of similar or related experience, including preparatory experience in a sales and/or customer service environment Education/Certifications/Licenses High school education or GED Interpersonal Skills Professional, courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly r