Job Description
Montana State University Billings is a preferred employer in the region-WE WANT YOU! The following are reasons why you should join our team: Work-life balance Holidays-10 paid holidays per year and 1 Floating Holiday Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases) Sick Leave – Earned at an accrual rate of .0416125 for each hour in pay status. Employee and Dependent Tuition Waiver Opportunities to engage in professional development opportunities Committed to employee wellness and access to a robust Employee Assistance Program Medical Benefits that are robust and affordable. Visit MUS Benefits to learn more about our benefit package including: Medical, Vision, and Dental Life Insurance and Long Term Disability are incorporated into our benefits. Learn more about our retirement benefits at MUS Retirement. Opportunities for career growth and a variety of career paths Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc. Beautiful campus environment that features our MSUB Mile walking path This position requires exemplary customer service skills, a willingness to listen carefully, above average written and verbal communication skills, the ability to understand complex financial aid processes, and be able to work well under pressure. Our customers’ first impression of the Financial Aid Office will often be based on interaction with this position. The information provided must be accurate and timely. The functions of this position will be performed at McMullen Hall on the senior campus and at Jacket Student Central at City College. Immediate supervision of this position will be performed by the Financial Aid Associate Director. Desired Start Date 05/01/2026 Salary range of $ 14.597 to $ 18.246 hourly, commensurate with experience, education, and qualifications DUTIES and RESPONSIBILITIES Customer Service: Provide front desk support at the Financial Aid Office in McMullen Hall and be available for financial aid assistance for Jacket Student Central at the City College of MSU Billings; Available for University campus and City College events such as orientation, new student registration and occasionally for evening hours; Screen and refer customers to appropriate internal and external resources, departments and offices; Explain clearly a student’s financial aid offer; Understand why a student has not yet been packaged; Analyze client requests to determine the appropriate form, application or documentation to be provided based on customers request and circumstances involved Document Processing and Communication: Open, sort, prioritize, distribute and file incoming mail and documents received in compliance with office procedures; Review all applications, forms, and documents received for accuracy, completion, and compliance with federal, state and institutional guidelines; Track customer requests and prepare written correspondence including preparing packets of material based on those requests; Generates email, paper letters, or ROAMESG notifications to students regarding missing information, aid offers, revisions, SAP, etc; Responsible for assisting the Specialist II staff with dedicated outreach to students through letters, email and phone regarding Satisfactory Academic Progress, dependency override decisions, professional judgment decisions, or other requests as needed; Screen, review and process returned mail due to incorrect, insufficient or incomplete addresses; Return voice mail messages and respond to requests from the Financial Aid Office email in a timely manner Meet with parents and prospective students; Provide financial aid counseling in person, by phone, and email for students, parents, and departments on campus; Inputs documents and forms requested by individual financial aid specialists into Banner on a daily basis; Work closely with all Financial Aid staff File Review and Verification of Student Data and forms: Review student eligibility; Verify financial information; Determine basic student and financial need eligibility; Package and disburse aid; Perform financial aid offer revisions; Ensure compliance with all federal, state, and institutional regulations; Make necessary corrections to data provided; Communicate with students when additional information or clarification is needed; Work collaboratively with other offices in order t