Financial Services Coordinator

Full Salary Ranges: $60,800- $88,160 Anticipated Range: $60,800- $ 74,480 Why do I see two salary ranges? The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted. This law is intended to improve wage transparency. The City of Greeley, in support of wage transparency posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer). The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors. City of Greeley's Total Rewards The City of Greeley is proud to offer a robust benefits package in addition to your wages. This package includes health and wellness, retirement savings, discounted access to Greeley facilities and more. Benefits: This position is benefits eligible. Please view our benefits guide here . Job Summary The Financial Services Coordinator provides leadership and direction for employees and volunteers within Programming, Facility Rentals, Ticketing, and Front of House Operations and is responsible for public safety, risk management, training, documentation, and customer relations. The Financial Services Coordinator works under the supervision of the Cultural Affairs Manager to assist with creating and monitoring budgets to ensure they are accurate and balanced, analyzes ticket sales, recognizes variances, identifies trends, and provides creative alternatives and recommendations. Experience, Education, and Skills Minimum Requirements Associate's degree in accounting, finance, or a related field. Three to five (3 to 5) years of experience supervising customer service staff, running a ticket office operation, or performing financial support, including handling cash and credit transactions. OR Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job, AND Possession of a valid driver’s license. Preferred NA Knowledge, Skills and Abilities Skill in operating ShoWare ticketing software, event scheduling software such as EMS, and Microsoft Office applications, particularly Word and Excel. Skill in customer service, organization, data entry, records management, and maintaining accuracy in detailed financial and administrative work. Knowledge of financial, accounting, budgeting, and administrative principles, practices, and procedures. Ability to operate computers, printers, ticket printers, ticket scanners, credit card processing equipment, phone systems, copiers, scanners, calculators, and related networked office technology. Ability to analyze information, reconcile data, prepare reports, identify discrepancies, and support sound financial and operational processes. Ability to communicate effectively, maintain confidentiality, manage multiple priorities, and work independently and collaboratively in a deadline-driven environment. Travel Category A-Standard Local Travel: This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other city buildings or partner sites. Essential Functions Creates, implements, and supervises policies and procedures related to customer service, patron safety, and daily office operations. Manages ticketing for events at the UCCC and supports ticketing services for other Greeley-area venues, including the Greeley Recreation Center and local churches. Modifies event details as needed, including creating seat maps, adding price codes, and blocking seats for VIPs, center circle, films, or other event needs. Communicates show information, on-sale dates, and tenant requests to supervised staff through electronic and printed materials, including special seating charts and group sales forms. Processes special ticketing requests, including outlet tickets, exchanges, credits, artist comps, and house comps. Runs ticketing utility programs and manages user setup functions as needed. Works with Information Technology staff and ShoWare to resolve software, internet sales, and operating system issues. Troubleshoots ticketing hardware, including Boca printers and ticket scanners, and coordinates repairs or replacement as needed. Recommends and advises management on the timing and terms of the biannual ShoWare cont