Financial Services Representative I

First Financial Federal Credit Union Job Description Job Title: Financial Services Representative (FSR) I, II, III Department: Member Experience Branch Network Reports To: Branch Manager Salary Grade(s): 5, 6, 7 EEO-1 Job Class: 5 - Administrative Support Workers FLSA Status: Non-exempt ? Full-time Location: Branches ? Telework Work Possible (if checked) Important: See Telework Policy for Additional Criteria Function: Responsible for providing an exceptional member-centric experience by handling every potential, new, and existing member with patience, empathy, and enthusiasm. Provide members with a one stop experience to fulfill all their financial needs from service to sales, including account opening, maintenance, and transaction processing, while focusing on consultative conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a members service experience and achieve their financial goals. Position Requirements: GENERAL: Professional with a positive mindset with ability to develop a rapport and deepen relationships with our members, adhering to confidentiality expectations.Detail and service oriented with effective listening and communication skills.Ability to work independently and collaboratively.Ability to navigate new and existing credit union systems, key to daily functions of the position. Promotion to FSR II is based on a successful completion of training schedule and demonstrated ability.FSR II and above will complete certification to perform Notary Services.Promotion from FSR II to III is based on demonstrated abilit