Fine Jewelry Sales Specialist

Mociun is seeking a driven and client-focused Fine Jewelry Sales Specialist to join our sales team. This role is responsible for delivering exceptional, high-touch client experiences through personalized one-on-one consultations, while helping expand brand presence and cultivate long-term client relationships. The ideal candidate is an experienced luxury sales professional with a strong track record in clienteling, relationship-building, and closing high-value sales. This role requires a deep understanding of fine jewelry, an elevated sense of service, and the ability to thrive in a collaborative environment. This is a full-time, in-person position based at our Brooklyn showroom and office. Sales & Client Experience Provide personalized, one-on-one consultations, guiding clients through the design, selection, and purchasing process with expertise and care Manage all aspects of the sales journey, from initial inquiry through final delivery and post-sale follow-up Deliver exceptional luxury service with a high level of professionalism, product knowledge, and attention to detail Clearly and authentically communicate the brand’s mission, aesthetic, and values Maintain a strong knowledge of fine jewelry, gemstones, craftsmanship, and customization options Utilize POS and CRM tools to prepare for appointments, document client interactions, and maintain consistent follow-up Develop individual and team sales strategies to consistently achieve and exceed sales goals Accurately process sales transactions, special orders, repairs, and custom projects Support operational procedures and loss prevention standards Maintain showroom presentation and visual merchandising standards Partner closely with the production team to track custom orders, project timelines, and delivery expectations Participate in in-store events, activations, and brand initiatives Clienteling & Relationship Management Build and nurture long-term client relationships through personalized outreach and elevated service Capture, maintain, and organize client information to support ongoing relationship-building and future sales opportunities Deliver thoughtful after-sales service, including follow-up, repairs, and care recommendations Actively cultivate new business while strengthening relationships with repeat clients Initiate client outreach regarding new collections, product launches, events, and services Develop a strong understanding of client milestones, preferences, and gifting needs to support personalized selling Contribute to sales meetings by sharing client insights, feedback, trends, and clienteling successes Anticipate client needs and preferences to deepen loyalty and lifetime value Maintain accuracy and organization across all sales documentation, invoices, and client records Qualifications Minimum 5+ years of luxury sales experience, with fine jewelry experience strongly preferred Proven success in high-volume, high-value luxury sales environments Strong clienteling skills with demonstrated ability to build and maintain long-term client relationships Experience managing custom orders, special orders, and repairs preferred Strong understanding of fine jewelry, gemstones, and the luxury client experience GIA Diamond Essentials and Colored Stone Essentials certification is a plus Proficiency with CRM and retail systems; experience with Airtable, Google Workspace, Shopify, macOS, and iOS strongly preferred Strong understanding of competitive market positioning and luxury consumer behavior Excellent written and verbal communication skills Availability to work in person, including weekends Personal Attributes Positive, high-energy attitude with a hospitality-driven mindset Collaborative team player with the ability to work effectively in a small team environment Strong organizational skills and attention to detail Polished personal presentation and a strong sense of style The role offers an annual salary range of $65,000-$95,000, plus a competitive commission structure.