Fleet Support Engineer

JOB DESCRIPTION Fleet Support Engineer - Chassis Onsite in Foster City, CA | 5 days in office Domestic travel is required As a Fleet Support Engineer - Chassis, you'll be critical to ensuring the operational uptime and reliability of our cutting-edge fleet, with a specific focus on chassis systems. We're looking for a technical expert who excels at collaborating with cross-functional teams, meticulously documenting troubleshooting processes, and providing immediate, impactful support for daily fleet operations. Responsibilities Serve as the primary technical point of contact for real-time escalations regarding brakes, steering, suspension and chassis control issues. Conduct in-depth root cause analysis to implement both interim and permanent corrective actions. Diagnose and resolve complex issues related to ride quality, vehicle stability, and suspension performance. Develop and maintain comprehensive troubleshooting guides for chassis components to empower field technicians and drive knowledge sharing. Validate and perform component and vehicle bring-up/functional verification procedures, with a focus on chassis systems. Analyze large datasets to proactively identify systematic issues and recommend preventative actions. Be available for night and weekend shifts as needed, with advanced notice provided. Be willing to travel occasionally to support various operational locations. Qualifications Minimum of 6 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a focus on Chassis/safety-control systems/ADAS. Bachelor’s degree in Electrical/Electronics Engineering, or Mechanical Engineering. Hands-on experience with chassis systems, including but not limited to suspension, steering, and braking. Proficiency with interpreting electrical schematics, harness diagrams, and state machine diagrams. Experience with debugging Unified Diagnostic Services (UDS) issues. Experience with HIL/SIL Firmware Validation methodologies. Experience preparing test design and test plans from Firmware requirements or State Machines. Embrace a holistic problem-solving approach, identifying issues across high-level vehicle functions and driving resolutions down to component-level detail. A proactive self-starter who can build strong relationships and communicate efficiently and effectively across various teams and in real-time service operation settings. Pass a background check. Preferred Qualifications 3+ years specifically in firmware validation for embedded systems. Extensive experience with CAN Architecture, including frame-level troubleshooting using tools like Vector CANalyzer, CANoe, or PCAN. Hands-on experience with fail-safe/fail-operational architectures in automotive safety-critical components such as brakes, steering systems. Strong understanding of Embedded Controls (PID loops, state machines) and interfacing with physical sensors/actuators. Proficiency in CAPL for automating/reviewing diagnostic routines. Experience with electric vehicle technology.