Job Description
Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. Greet guests and manage check-in and check-out procedures (30%) Provide information about lodge amenities and community resources (20%) Coordinate transportation & EMPOWER Program services and schedules (15%) Respond to guest requests, concerns, and emergencies (15%) Maintain organized front desk area and accurate guest records (10%) Monitor lobby security and implement safety protocols (10%) EXPERIENCE/QUALIFICATIONS: High School Diploma or Equivalent Additional education or training in hospitality management or customer service is a plus. Previous experience in hospitality, guest services, or a related field is preferred. Minimum 1 year of Customer Service Experience KNOWLEDGE, SKILLS, AND ABILITY: Strong communication and interpersonal skills Ability to work independently and multitask Proficiency in Microsoft Office and multi-line phone systems Excellent customer service and problem-solving skills Ability to work flexible hours including evenings/weekends TRAVEL REQUIREMENTS: Minimal travel required PHYSICAL REQUIREMENTS: ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.As an organization, we adhere to a set of core values that help inform all our decisions.