Job Description
This position will work as a member of a multi-disciplinary team to deliver comprehensive, person-centered, integrated services. The Client Access Specialist II is considered a critical link between the patient and the care delivered by the clinical and service staff of our integrated services clinic. The Client Access Specialist II must exemplify the core values and mission of the organization, always exercise the utmost discretion, diplomacy and tact in patient, visitor and staff interactions. They are responsible for registration and scheduling of clients with medical and/or behavioral health needs, which includes insurance verification. They also monitor the front desk including client reception, answering phones, making outreach calls, and other administrative duties. This position provides accurate, timely and professional communication to clients and staff. Central City Concern offers integrated housing, health care, and employment services with the long-term goal of eliminating homelessness. Our Client Access team supports the following locations Blackburn, Evergreen Crossing, Golden West, Imani, Old Town Clinic, Old Town Recovery Center, Puentes and River Haven. This role can float between locations to help maintain staffing levels. Schedule: 8:00am - 5:00pm, Monday - Friday (Saturday and Sundays off) Location: Blackburn Recovery Center (12121 E. Burnside St. Portland, OR 97216), Evergreen Crossing (8225 NE Wasco St. Portland, OR 97220), Golden West (707 NW Everett St. Portland, OR 97209), Imani (2040 SE Powell Blvd. Portland, OR 97202), Old Town Clinic (727 W Burnside St. Portland, OR 97209), Old Town Recovery Center (33 NW Broadway. Portland, OR 97209), Puentes (location not disclosed) and River Haven (5019 NE 102nd Ave. Portland, OR 97220) Compensation: $26.30-$34.90/hr Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max is $30.52/hr per our Union contract. MINIMUM QUALIFICATIONS High school diploma or GED required. Prefer Associate’s Degree or higher in health or social service related field of study One year of experience in a medical office setting or administrative support role AND One year of experience medical insurance, authorizations and referrals OR 2 years high-volume public contact position that utilized customer service and 1 year of experience medical insurance, authorizations and referrals. Medical background (CNA, MA etc) preferred but not required. Experience working with electronic health records Bilingual in Spanish preferred. Has the competencies necessary to: Communicate effectively orally and in writing Understand healthcare related terminology Provide outreach, engagement and supportive services Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. Must have current CPR certification before start date. Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit. Physically able to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects. Must be able to climb stairs several times a day. Must adhere to agency’s non-discrimination policies. Must be able to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientation and treat each individual with dignity and respect. ESSENTIAL DUTIES AND RESPONSIBILITIES Greets & registers patients for medical care in the clinical setting. Works with patients in a trauma informed way to gather patient profile, source, social determinates of health and other intake information. Verifies the patient demographic & insurance information Verifies Insurance Eligibility & Benefits (including policy limitations) for all payers using approved system to check for this information Uses problem-solving skills to verify patient identification through patient name, date of birth, social security number & address in order to identify & minimize duplicate medical records. Maintains thorough knowledge of CCC services/b