Job Description
POSITION PROFILE: We're looking for a hospitable, guest experience-focused Food and Beverage Manager for our Marco Polo Restaurant at Silver Lake Pool & Inn. The ideal candidate will have a strong aptitude for managing daily operations, training and retaining staff, managing inventory and ordering, optimizing profits, and ensuring every guest has a delightful visit. ABOUT SILVER LAKE POOL & INN Silver Lake Pool & Inn sits just south of the Sunset Junction in the heart of Silver Lake, one of the most dynamic and captivating neighborhoods in Los Angeles. The hotel features 54 generously appointed guest rooms and suites, an elevated pool deck that beckons relaxation, and our lively outdoor restaurant and bar, Marco Polo! The menu at Marco Polo is inspired by the vibrant, stylish quotidian life of Milan, Italy, where the everyday is elegant but not pretentious, and traditional but always dynamic. If you're passionate about creating memorable dining experiences, thrive in a dynamic, fast-paced restaurant environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at Silver Lake Pool & Inn! THE TASK AT HAND: Oversees the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations. Demonstrates flexibility to manage time between the Restaurant, In Room Dining, and Private Events. Consistently offers professional, friendly, and engaging service. Ensures service standards are followed while actively supporting the entire Food & Beverage team. Handles guest concerns and reacts quickly and professionally. Effectively balances operational, administrative and personnel priorities. Maximizes revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices, and promotions. Manages the departmental budget. Oversees execution of on-site events. Assists in development and implementation of cost-saving and profit-enhancing measures. Communicates with all departments to ensure that customer service needs and expectations are fulfilled. Collaborates with the Corporate Food & Beverage Team to develop and implement menus and makes recommendations on menu items. Leads interviewing, selecting, training, counseling, disciplining, and scheduling of all food & beverage team members in collaboration with various Corporate team members. Works directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to. Ability to execute both opening and closing duties and maintain an efficient, effective, and prioritized work schedule. Actively participate as a member of the property Safety Committee. Maintain inventory and its protocols and systems. Participate in regular inspections of all food & beverage spaces to ensure proper cleanliness, maintenance, and styling standards are met. Correct any deficiencies immediately. Specific Administrative Functions: Scheduling of all front of house employees for AM and PM shifts. Send nightly and weekly service reports to property and corporate leadership. Attend weekly and monthly management meetings. Plan and host monthly Food & Beverage Meeting for front of house employees. Review, respond, and distribute food & beverage daily emails. Manage ADP time clock and tip reporting, Toast POS, and OpenTable/RESY online reservations systems. Manage front of house ordering – including beer, wine, and liquor, coffee/tea, ink, paper, supplies, and similar. Manage comps and discounts in accordance with company policies. Manage service staff tip log in accordance with company policies. Responsible for submitting photos and content to the social media team as per guidelines. Participate in monthly Safety Committee meetings. Other duties as assigned. WHAT WE'RE LOOKING FOR: Familiarity with MS Office, Google Apps, and other organizational computer tools. Flexible and adaptable to change. Requires a flexible schedule for weekdays and weekends. Fluency in English, both verbal and non-verbal preferred. Provide legible communication and directions. Compute basic arithmetic. Flexible schedule – must be available to work a variety of shifts. Perform job functions with attention to detail, speed, and accuracy. Prioritize, organize, and follow up. Be a clear thinker, remaining calm and resolving problems using good jud