Job Description
At Topgolf, we believe in the unlimited power of play to drive fun, connection, and innovation. Whether you work behind the scenes or directly engage with players, your role is key to delivering exceptional experiences and protecting the integrity of our brand. We’re looking for detail-oriented professionals who are passionate about food safety, quality, and operational excellence—while thriving in a collaborative and fast-paced environment. We’re currently seeking a Food Safety & Quality Assurance Manager to lead and support food safety programs, ensure regulatory compliance, and enhance operational performance across our venues. What’s In It for You? Competitive base salary plus annual bonus incentive Comprehensive benefits including medical, dental, vision, 401(k) with company match, and flexible PTO Access to a mental well-being platform and additional lifestyle perks Opportunity to work cross-functionally with Operations, Culinary, Marketing, and Supply Chain Career growth opportunities within a dynamic, multi-unit organization A collaborative and energetic work environment About The Role The Food Safety & Quality Assurance Manager is responsible for coordinating and managing food safety, sanitation, pest control, and quality assurance programs across Topgolf venues. This role ensures compliance with regulatory requirements and internal standards while driving continuous improvement and protecting the guest experience. You will work closely with internal stakeholders and third-party partners to strengthen food safety systems, reduce risk, and enhance operational performance. This role also serves as a subject matter expert, providing technical guidance, training, and support across multiple functions. Key Responsibilities Food Safety & Compliance Oversee food safety, sanitation, and pest control programs to ensure regulatory compliance and brand standards Support adherence to FDA Food Code, HACCP, FSMA, and local health regulations Investigate food safety incidents including foodborne illness, allergen exposure, and foreign object complaints Audit & Program Management Manage third-party food safety audit program, including auditor calibration and dispute resolution Communicate audit results and recognition programs to stakeholders Identify trends and improvement opportunities through audit data Technical Expertise & Support Provide subject matter expertise to Operations, Culinary, and F&B teams Assist with HACCP plan development and recipe risk assessments Support product recall communication systems Supply Chain & Vendor Oversight Develop and maintain food safety and quality assurance programs for suppliers and distributors Partner with Global Supply Chain and F&B teams to ensure vendor compliance with company standards Nutrition & Allergen Management Collaborate with Culinary and Marketing to manage nutrition and allergen analysis for menu items Ensure accurate and compliant communication of allergen information Process Improvement & Data Analysis Leverage technology to track KPIs and analyze trends, risks, and opportunities Drive continuous improvement initiatives across food safety and quality programs Training & Culture Promote a strong food safety culture and active managerial control across venues Provide coaching and feedback to operational leadership in a collaborative manner Support education and training initiatives to reinforce compliance and best practices Regulatory & Industry Engagement Maintain relationships with regulatory agencies, industry associations, and academic partners Stay informed on emerging food safety trends and regulatory changes What You Bring 5+ years of experience in food safety, public health, or quality assurance within a multi-unit restaurant, retail, or hospitality organization ANSI-accredited Food Protection Manager certification (e.g., ServSafe or equivalent) Strong knowledge of FDA Food Code, HACCP principles, foodborne illness risk factors, and sanitation practices 5+ years of experience conducting food safety audits in restaurant or retail foodservice environments Ability to coach, influence, and communicate effectively with all levels of leadership Strong analytical skills with experience using data to drive decisions and improvements Ability to manage multiple priorities in a fast-paced environm