Job Description
About the job The Forward Deployed Engineer plays a pivotal role in deploying, customizing, and optimizing Hopper's HTS Assist, our agentic AI voice and chat assistant for travel. This role ensures the HTS Assist delivers seamless automated service experiences across partners. As a Forward Deployed Engineer, you'll combine engineering depth with customer-facing collaboration. You'll embed directly with partners to design, implement, and iterate on AI-driven service automation, from API integration across telephony, CRM, travel supply systems and orchestration to LLM prompt design, testing, and ongoing optimization, while providing data-driven insights and testing support to continuously improve performance and reliability. This role bridges applied AI engineering, field deployment, and partner co-creation, helping Hopper scale the next generation of autonomous service technology for the travel industry. It also plays a key part in Hopper's broader mission to scale the HTS Assist ecosystem; ensuring reliable, responsible, and partner-centric AI automation at every stage of deployment. Key Responsibilities Assist Platform Operations Configure and maintain HTS Assist deployments across partner environments, including conversational flows, LLM prompt management, and system orchestration. Conduct user acceptance testing (UAT) and regression QA for voice/chat bots, measuring and tracking accuracy, latency, and overall conversational quality. Monitor operational health through analytics and logging tools; identify issues and coordinate fixes with Product and Core Engineering. Contribute to design of self-serve configuration capabilities for partners as HTS Assist evolves. Partner Integration & Enablement Support both technical and operational enablement and onboarding for n