Job Description
OPERATIONS MANAGER Relentless Brands HQ | Full-Time | On-Site THIS ROLE IS NOT FOR EVERYONE. HIGH URGENCY. HIGH DETAIL. HIGH OWNERSHIP. Role Operations Manager Company Relentless Brands (ISI® Elite Training, The Plunge House®) Location Headquarters — On-Site in Charlotte, NC Type Full-Time, Exempt Travel Limited, as needed ABOUT RELENTLESS BRANDS Relentless Brands is a multi-brand franchise holding company. Our portfolio includes ISI® Elite Training (60+ open locations, 100+ territories awarded, ~12,000 active members), The Plunge House® (contrast therapy and wellness), and Human Nutrition (performance nutrition DTC). We build systems that scale and hold franchise partners accountable to them. This role sits inside HQ and protects the operating system that keeps every brand running clean. THE ROLE The Operations Manager runs the HQ operating engine. You own system tickets, internal platforms, brand compliance, and learning and development. You are the person who keeps every tool, SOP, and standard sharp. When a franchise partner hits an issue, you route it. When a system breaks, you fix it. When a standard slips, you enforce it. You are a high-urgency, high-detail operator. You are paid to notice what others miss and move faster than anyone expects. NON-NEGOTIABLES: HIGH URGENCY. HIGH DETAIL. NO DROPPED BALLS. If you need to be asked twice, need a week to respond to a ticket, need someone to double-check your work, or think "I will get to it tomorrow" is acceptable, this is not your role. Stop reading here. We measure this job on response time, accuracy, and follow-through. Every ticket, every compliance check, every training rollout has a clock o