Job Description
Fraud - Program Assistant II Location: Los Angeles, 90056 100% On-site position What We're Looking For Crystal Stairs is seeking qualified candidates for our Program Assistant II position. In this position is primarily responsible for providing administrative or clerical support to the Fraud Prevention & Appeals Unit. This position will assist in the areas of file maintenance, requesting case records and copying of files, data entry, preparing forms and notices, mailing of requested documents to external parties. The position will also be responsible for making follow up phone calls to parents and/or providers regarding appeals hearing appointments. The qualified candidate will have the following responsibilities: Coordinate and process document requests from Legal Department, and DPSS and other agencies (local law enforcement, CDSS, and Housing Authority, etc.) in a timely manner. Create and maintain unit files and track all document requests. Organize and maintain filing system of fraud & appeals records including preparing records for off-site storage Perform data entry; retrieve client information via Cal Saws, and produce, photocopy and scan program records. Respond to all internal and external communications via email and telephone in a timely manner. Process all incoming mail and determine if the Notice of Action was received before the appeal due date. Log all incoming appeals in the Appeals Unit Tracking log and CC3. Prepare forms, notices, and correspondence related to document requests and appeals. Schedule appeal hearings, mail appointment notices, and update database (i.e. CC3) with appeal status. Communicate with the case management specialist about appeal request and coordinate with front desk staff regarding appeal hearing appointments. Prepare appeal decision letter for mailing, and include appeal documents such as emails, appointment