Front Desk Agent

Job Description:To provide front desk services to guests including rooms reservations and room assignment activities, handling requests/complaints, and providing information.Is familiar with and complies with the Calamigos Ranch Resort & Spa Service Standards and philosophy in performing all key areas of accountability and other essential duties and responsibilities.Core functions of the position, but are not limited to the following:Greet, register, and assign rooms to guests.Issue room key and familiarize guests with the services the resort has to offer.Answer and handle all incoming telephone calls efficiently and accurately according to standards.Make and confirm reservations according to Calamigos Ranch Resort & Spa standards and utilize rooms merchandising techniques.Act as key communication link.Responsible for clear and effective communication between co workers, management and other departments.Answer inquiries pertaining to hotel services.Post charges such as room, massage, or telephone, to guest folios.Collect payment and make change for guests.Perform a daily bucket check ensuring all in-house guest information is up to date and accurate.Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions.Responsible for following key control procedures according to set standards.Perform a daily cashiering audit and balance shift cashiering transactions.Perform preliminary night audit.Pay:$23.00 - $25.00 per hour Work Location:In person.