Front Desk Agent - Full Time

Essential Functions: ¨ To be thoroughly acquainted with all check-in procedures and policies. ¨ To be thoroughly acquainted with all check-out procedures and policies. ¨ To be thoroughly acquainted with all reservations procedures and policies. ¨ Be familiar with guest scenarios. ¨ Be familiar with all technical equipment as related to the Front Desk. ¨ To be familiar with all hotel facilities. ¨ To be familiar with the inter-relationship between the different departments. Hotel Specific Essential Functions: ¨ Be familiar with Guest Services functions in order to assist Guest Services during peak times. ¨ Be familiar with PBX functions in order to assist with incoming calls. ¨ Accept other special duties as required by management. ¨ Work with Front Office Manger in order to ensure consistent completion of daily shift checklist. Tools and Equipment: ¨ Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: ¨ Interior and on occasion exterior of hotel with exposure to weather conditions.