Front Desk Agent

Job Summary We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The position is stricktly for the evening shift from 330pm-1130pm. The ideal candidate will be the first point of contact for guests, responsible for managing front desk operations, ensuring guest satisfaction, and maintaining a welcoming environment. This role requires strong customer service skills and the ability to handle various tasks efficiently. Duties Greet and welcome guests upon arrival with a friendly demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle reservations, cancellations, and modifications through multi-line phone systems and online platforms. Provide information about hotel services, local attractions, and amenities to enhance guest experiences. Address guest inquiries and resolve issues promptly to ensure satisfaction. Conduct night audits as required, ensuring all financial transactions are accurate and balanced. Maintain cleanliness and organization of the front desk area. Collaborate with housekeeping and maintenance teams to meet guest needs effectively. Skills Strong background in hospitality management or hotel management is preferred. Excellent customer service skills with a focus on guest relations. Proficiency in phone etiquette and experience with multi-line phone systems. Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests. Previous experience in front desk operations or resort environments is a plus. Ability to handle stressful situations calmly and professionally while maintaining a positive attitude. Strong organizational skills with attention to detail to manage multiple tasks simultaneously. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests! Job Types: Full-time, Part-time Pay: $12.00 - $13.00 per hour Work Location: In person