Job Description
Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. Hours would be 9:00am-3:00pm. Monday, Tuesday, Wednesday, Thursday, Friday and Saturday. The ideal candidate will possess a strong background in customer service and hospitality, showcasing excellent communication skills and a friendly demeanor. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is memorable and enjoyable. Duties Greet guests upon arrival with a warm and welcoming attitude. Manage check-in and check-out processes efficiently, ensuring accuracy in billing and reservations. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain the front desk area, ensuring it is clean, organized, and stocked with necessary supplies. Utilize phone systems to manage incoming calls, take reservations, and address guest requests promptly. Assist with resolving guest complaints or concerns in a professional manner. Collaborate with other hotel departments to ensure smooth operations and guest satisfaction. Maintain accurate records of guest information and transactions using hotel management software. During slow times there are projects, lobby cleaning, stocking, etc. Requirements Previous experience in guest relations or customer service within the hospitality industry is preferred. Strong knowledge of front desk operations in a hotel or resort setting is an advantage. Excellent communication skills, both verbal and written; multilingual or bilingual abilities are a plus. Proficient in using phone systems and hotel management software. Ability to work flexible hours, including weekends and holidays as needed. Strong problem-solving skills with a focus on providing outstanding guest service. A friendly demeanor with the ability to remain calm under pressure while managing multiple tasks simultaneously. Join us as we strive to create unforgettable experiences for our guests through exceptional service! Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits Employee discount Work Location: In person