Front Desk Agent Hotel/Guest Services Representative

Job description Front Desk Agent Hotel/Guest Services Representative Wylder Tilghman Island sits on a beautiful 9.5-acre property in the heart of Tilghman Island, with 50 hotel rooms, pool, sauna, lawn games & fire pits.With each operating seasonally, we have multiple restaurant & bar spaces that are used in a variety of ways.Every position is key to creating the experience we want our guests to have.Ideal candidates would be enthusiastic, hardworking, friendly, positive, team oriented and able to multitask.We function as a team at all times and are always looking for ways to make the guest's experience better.Servers & Server Assistants are all responsible for the guest's experience.Wylder Hotel Tilghman Island is the home of Tickler's Crab Shack specializes in relaxed waterfront dining, wedding weekends, corporate events, social gatherings & other events.As one of the few waterfront crab decks left in the area, we pride ourselves on our brand, food, atmosphere & ability to uphold the long-standing Eastern Shore traditions of family, food & fun in a laid-back environment.While also providing first class service & dining experiences.Guest Service Agent Responsibilities Greet guests and warmly welcome them upon arrival, ensuring a positive first impression.Assist guests with check-in and check-out procedures, including processing payments, issuing room keys, and providing necessary information about hotel amenities and policies.Answer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.Book and confirm reservations for guests, ensuring accuracy and attention to detail.Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay.Maintain a clean and organized Property, ensuring all necessary supplies were readily available for guest use.Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.Keep updated records of guest interactions and transactions, utilizing computer systems and software effectively.Maintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.Assisting in Multiple Departments such as Housekeeping and Events.Maintaining property amenities such as the Pool, Bikes, Fire Pits etc..Guest Service Agent Required Skills Excellent verbal and written communication skills, with the ability to effectively interact with guests from diverse backgrounds.Strong customer service orientation, with a genuine desire to exceed guest expectations.Exceptional problem-solving abilities, handling guest complaints and difficult situations calmly and efficiently.Proficient in computer systems, including hotel management software, reservation systems, and Microsoft Office Suite.Ability to work effectively in a fast-paced and high-pressure environment, prioritizing tasks and multitasking as needed.Attention to detail, ensuring accuracy in all guest interactions, reservations, and transactions.Strong organizational skills, with the ability to manage time efficiently and maintain a well-organized front desk area.Flexibility in working shifts, including evenings, weekends, and holidays.Professional appearance and demeanor, with a friendly and welcoming attitude.Schedule:Weekends & Holidays required Flexible schedule Full-time/Part-time/Seasonal Starting at $20 per hour with opportunities for growth Hiring for a busy Spring-Fall Season.Required to work weekends, holidays and single or double shifts.Must be authorized to work in the United States.Background check required.Job Types:Full-time, Part-time, Seasonal Pay:From $20 per hour Ability to Commute:Tilghman, MD 21671 (Required) Job Types:Full-time, Part-time, Seasonal Pay:From $20.00 per hour Schedule:8 hour shift Day shift Evening shift Every weekend Morning shift Work Location:In person.