Front Desk Agent

OverviewWe are seeking a friendly and professional Front Desk Agent to join our hospitality team.The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a welcoming atmosphere.This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple tasks efficiently.Bilingual abilities and hotel management experience are highly valued to enhance guest relations and streamline front desk operations.Duties Greet guests upon arrival and assist with check-in/check-out procedures Manage multi-line phone systems with professionalism and courtesy Provide information about hotel amenities, local attractions, and services Handle guest inquiries, requests, and complaints promptly to ensure guest satisfaction Maintain accurate reservation records and update guest information in the system Process payments, issue receipts, and manage billing inquiries Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared Assist with night audit procedures and perform administrative tasks as needed Uphold phone etiquette standards and ensure effective communication at all times Support guest relations efforts to foster positive experiences during their stay Experience Previous experience in hospitality management or front desk operations preferred Strong customer service skills with a focus on guest satisfaction Bilingual abilities (English and additional languages) are a plus, especially in multilingual environments Knowledge of hotel management software and multi-line phone systems is advantageous Experience in resort or hotel settings, particularly in guest services or night audit roles, is desirable Excellent communication skills, both verbal and written, with a professional demeanor Ability to handle high-pressure situations calmly and effectively Join our team to deliver outstanding hospitality experiences while advancing your career in the vibrant hotel industry.Pay:$21.67 - $26.10 per hour Benefits:401(k) matching Dental insurance Employee discount Health insurance Paid time off Work Location:In person.