Front Desk Agent

Job Title: Front Desk Agent Department: Front Office Reports To: Front Office Manager FLSA Status: Non-Exemp t SUMMARY: The Front Desk Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly and professional manner. RESPONSIBILITIES: Welcome and greet guests as they arrive and check them into their rooms. Answer phone calls and respond to guest inquiries. Handle guest complaints and resolve issues in a timely and professional manner informing and/or involving management if needed. Process payments and maintain accurate guest records. Balance cash drawer by counting cash at the beginning and end of work shift. Monitor lobby and work area to determine customer flow. Know all essential aspects of our business operations. Assist guests with luggage and other requests when necessary. Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly. Maintain a clean and organized front desk area. Provide information about hotel amenities, local attractions, and restaurants. Upsell hotel services and amenities to guests. Ensure guest satisfaction throughout their stay. Work collaboratively with other staff, managers, and resources. Perform any other duties requested by Management. This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. <