Front Desk Agent/Night Auditor

Job Summary We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our team. Hours: Two nights a week 11:00pm-7:00am, two nights a week 5:00pm-10:00pm This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will have a strong background in hospitality, excellent communication skills, and a passion for guest relations. Duties Greet guests upon arrival and provide a warm welcome to ensure a positive first impression. Manage the front desk operations, including check-ins and check-outs, while maintaining accurate records. Handle guest inquiries and resolve any issues or complaints in a timely manner to enhance guest satisfaction. Conduct nightly audits of hotel transactions and ensure all financial reports are accurate and submitted on time. Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively. Operate phone systems with professionalism, ensuring all calls are answered promptly and courteously. Collaborate with other hotel departments to ensure seamless guest experiences throughout their stay. Uphold hotel policies and procedures while maintaining confidentiality regarding guest information. Skills Strong background in guest services and hospitality, with a focus on creating memorable experiences for guests. Proficiency in front desk operations within a resort or hotel environment is preferred. Excellent phone etiquette and communication skills, both verbal and written. Familiarity with hotel management software and phone systems is advantageous. Multilingual abilities are a plus, enhancing communication with diverse guests. Strong problem-solving skills with the ability to remain calm under pressure. Attention to detail and organizational skills to manage multiple tasks efficiently. Join us in delivering outstanding service to our guests while fostering an inviting atmosphere at our establishment! Job Type: Part-time Pay: $16.00 - $18.00 per hour Benefits Employee discount Work Location: In person