Front Desk Agent, Part-Time

The Hampton Inn & Suites Grand Rapids Airport 28th St SE is looking for a Front Desk Agent to join our team. The successful candidate will be responsible for providing excellent customer service, answering phones, taking reservations, and performing administrative tasks. The ideal candidate should have strong communication skills, be able to multitask, and have a friendly and professional demeanor. This is a great opportunity for someone who is looking to gain experience in the hospitality industry. Responsibilities Greet guests and provide them with information about the hotel. Answer incoming calls and direct them to the appropriate department. Check guests in and out of the hotel. Handle guest complaints in a professional manner. Maintain a clean and organized front desk area. Keep records of guest reservations and payments. Provide guests with directions to local attractions. Willingness to cross train in other areas of the hotel. Availability: 7am – 3pm. Weekend and Holidays. Job Type: Part-time Pay: $15.00 - $16.00 per hour Benefits Employee discount Work Location: In person