Job Description
reach of exceptional eye care to patients across New York, New Jersey, With over 127 eye care providers The Front Desk Receptionist plays a vital role in ensuring the smooth operation of our medical practice by greeting patients, managing appointments, maintaining accurate patient records, and providing exceptional customer service. Desk Receptionist must possess strong organizational, communication, and problem-solving skills, with the ability to handle administrative duties, support the medical team, and contribute to an overall positive patient Patient Interaction & Front Desk Support Register new patients and verify billing, insurance, and demographic Inform patients of office procedures, policies, and documentation Follow up on no-shows and cancellations per practice policy and ensure proper Manage online scheduling platforms, address inquiries, and assist patients in Verify insurance eligibility and obtain prior authorizations or necessary Assist with billing, coding, and insurance documentation as needed. Administrative Tasks & Clinic Support Accurately collect and reconcile daily payments, including copays, Monitor and respond to emails, and utilize shared digital tools (e.g., Google and adhere to audiology-related policies (where applicable) Facility Maintenance & Professional Development Keep the reception area clean and organized, including arranging chairs, updating magazines, and clearing personal items. Actively participate in ongoing education and training through classes, High School diploma or equivalent required One (1) year of experience in a medical office or customer service Strong customer service skills with a professional and friendly demeanor. Basic computer proficiency. Rotating Schedule including days, evenings, and weekends Travel Required: East Setauket and Wading River Medical/Dental/Vision Insurance Company Paid Term Life Insurance & Long-Term Disability Employee Assistance Program (EAP) Retirement Plan - 401(k) Paid Holidays of race, color, national origin, religion, creed, age, disability, sex, gender predisposing genetic characteristics, military status, domestic violence victim state and local laws. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential