Job Description
We are currently looking for Guest Service Agents within our Front Office Department.The Guest Service Agent serves as the welcoming face of the resort, providing exceptional guest service from arrival through departure.This role is responsible for delivering a warm, professional, and efficient check-in and check-out experience, managing guest inquiries, and maintaining smooth daily front office operations.work in a vibrant beach-resort environment the agent ensures guests feel valued, informed and cared for throughout their stay.The ideal candidate is friendly, detail-oriented, calm under pressure, and passionate about creating memorable vacation experiences.Benefits:Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities:Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications:High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.We are an Equal Opportunity Employer.This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law..