Job Description
Overview We are seeking a professional and personable Front Desk Agent/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services, managing hotel operations during overnight hours, and ensuring a seamless experience for all visitors. The ideal candidate will have strong hospitality management skills, excellent communication abilities, and a passion for guest relations. Duties Welcome and assist guests with check-in and check-out procedures efficiently and courteously Handle guest inquiries, requests, and complaints with professionalism and empathy Conduct nightly audit procedures, including balancing accounts and preparing financial reports Manage multi-line phone systems to answer inquiries, make reservations, and provide information Maintain accurate guest records and ensure data security Monitor hotel security during overnight shifts to ensure guest safety and property integrity Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly Uphold high standards of phone etiquette and guest service excellence throughout all interactions Assist in resolving guest issues to enhance overall guest satisfaction and loyalty Experience Knowledge of night audit procedures and hotel management software is advantageous Strong customer service background with excellent communication skills Bilingual or multilingual proficiency is a plus for serving diverse guests effectively Demonstrated ability to manage guest concerns with professionalism and tact Prior experience in hospitality or front desk roles will be beneficial for success in this position Job Types: Full-time, Part-time Work Location: In person