Job Description
Overview We are seeking a highly organized and personable Front Desk Coordinator to join our team. This role is vital in creating a positive first impression of our practice. This position offers an engaging environment where attention to detail, professionalism, are highly valued. Duties Greet visitors and clients warmly, providing outstanding customer service at all times Check-in/check-out all patients by obtaining accurate and up-to-date demographic and insurance information at each patient visit. Answer telephone promptly and in a polite and professional manner, redirecting calls if needed. Collect copayments/deductibles from all patients; collect payments on past due bills, assist patients with questions regarding bills and escalate those issues to appropriate parties. Assist with insurance verification of new patients and established patients with new insurance. Schedule appointments and make reminder appointment calls. Remain familiar with insurances that are in/out of network, need a referral, have other special circumstances. Maintain an accurate cash box, including end-of-day balancing. Always keep the waiting area clean and neat, restocking sample bowl, coffee station and patient snacks throughout the day as needed. Must exercise the utmost diplomacy and tact to provide excellent customer service for patients. Maintain knowledge of current retail offerings, including products, specials, cosmetic services offered, manufacturer discounts and programs, etc. Practice confidentiality and privacy protocols in accordance with the practice policies and HIPAA requirements. Adhere to all practice policies on safety and security. Performs all duties and services in full compliance with Derma Core Values. Experience Prior office experience in a medical or dermatology specific practice preferred Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Excellent communication skills, including phone etiquette and customer support experience Previous experience with electronic medical records and Modernizing Medicine (EMA) specifically a bonus Who will succeed in this role? Someone who: Has a great attitude, even when things might not be going perfectly smoothly Handles tricky situations on their feet with tact and warmth Isn't afraid of change Likes to learn and catches on to new concepts quickly Develops rapport easily with patients and co-workers Strives to do a good job and isn't satisfied with "good enough" Asks questions Pay: $15.00 - $16.50 per hour Benefits 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s) Have you previously worked in a medical office? How familiar are you with insurance verification and benefits? Shift availability Day Shift (Preferred) Work Location: In person