Job Description
Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City. Title: Front Desk Coordinator/Case Aide Program: Clinton Residence Salary: $40,000 Overall Responsibilities Under the direction of the Program Director, the Front Desk Supervisor/Case Aide is responsible for providing direction and guidance to Case Aide staff as they perform the day to day activities of concierge and maintaining a clear and unobstructed building lobby area. Assume the duties of the Front Desk Clerk as needed. Provide individual and group skills training, medication monitoring, and on and off-site socialization/recreational activities under the supervision of the Clinical Coordinator. Essential Duties & Responsibilities: The essential duties of the Front Desk Supervisor/Case Aide include, but are not limited to the following activities: Ensures that sufficient Case Aide staff is available to cover each shift, making adjustments as necessary to provide the required coverage. Creating and managing Case Aide schedules. Monitors that Case Aide to ensure that the flow of building traffic is maintained, all visitors are announced, and Visitors Logs are completed. Reviews all Front Desk Report Logs and ensures that building rounds are being regularly conducted and recorded, and that breaches to building security are immediately reported. Monitors that Case Aide staff are reporting any unusual resident behavior, such as apparent intoxication or any bizarre behavior, to clinical s