Job Description
Description REPORTS TO:Manager, Auto Title & Passport Services EMPLOYMENT STATUS:Full Time FLSA STATUS:Non-exempt CIVIL SERVICE:Unclassified LOCATION:10400 Reading Rd., Suite 105, Cincinnati, OH 45241 WORK HOURS:35 hours per week Tuesday - Friday:8:15 am- 4:15 pm Saturday:7:45am- 12:45pm TRAVEL REQUIREMENTS:Minimal PAY RATE:$24.80 per hour SUPERVISOR Responsibilities:None JOB Overview:This position plays an essential role in supporting the daily operations of the Auto Title & Passport Services Division within the Hamilton County Clerk of Courts.Working in a branch location, this position is responsible for processing title transactions, validating documentation, and ensuring compliance with state regulations while delivering professional, customer-centered service to the public.This position requires a detail-oriented individual who can balance accuracy and efficiency in a high-volume environment.Clerks interact daily with members of the public and coworkers, providing clear information, collecting fees, and verifying sensitive documentation with professionalism and integrity.The role supports the Clerk's mission to promote access to justice, preserve public trust, and provide timely, accurate services.Employees are expected to demonstrate the office's core values of respect, fairness, kindness, and service in all interactions.The role requires the following key competencies:Customer Service Excellence - Delivers professional, respectful service to the public while resolving routine questions and providing accurate guidance.Document Processing Accuracy - Reviews, verifies, and prepares documents related to vehicle titles, certified copies, and passport applications.Regulatory Compliance - Follows state and internal requirements for notarization, fee collection, and title processing to ensure integrity and accuracy.Clerical and Financial Accountability - Maintains accurate records, balances daily transactions, and supports operational consistency across branch locations.Essential Duties Customer Service (50%) Provide high-quality, in-person customer service at assigned Auto Title branch locations, including greeting customers, answering questions, and guiding them through title and passport-related transactions.Respond to inquiries received by phone, email, and mail, ensuring timely and accurate information is communicated.Explain processes and requirements clearly to individuals with varying levels of understanding and ensure a welcoming and respectful experience for all community members.Assist customers in completing required forms and documentation and refer complex or unresolved matters to leads or managers.Maintain composure and professionalism in fast-paced or high-volume service environments, including during challenging customer interactions.Support customer education by proactively identifying and addressing common errors or missing documentation to minimize delays and rework Compliance (30%) Review, process, and verify documents related to motor vehicle titles and passports in compliance with state regulations and office procedures.Prepare and issue certified copies of records, including affixing Clerk of Courts seals, signing, stamping, and notarizing documents as a Deputy Clerk.Verify personal identification and documentation prior to notarization or transaction processing to ensure accuracy and prevent fraud.Ensure that all transactions are processed with a high level of accuracy to maintain the integrity of records and avoid delays or rejections.Stay informed of updates to state and federal regulations related to titling and passport issuance and apply those changes in daily work.Clerical (20%) Collect and process payments, issue receipts, and reconcile cash drawers at the end of each shift, reporting discrepancies as necessary.Maintain accurate records of daily transactions, balances, and document filings.Perform general office and clerical duties, including data entry, scanning, filing, and assisting with special projects as needed.Follow internal financial controls and procedures for secure handling of payments and sensitive customer information.Support branch-level operational needs by assisting with customer management, routing questions, or mentoring new employees on basic procedures when appropriate.OTHER DUTIES AS ASSIGNED Skills, Knowledge and Expertise Knowledge of:Ohio Bureau of Motor Vehicles (BMV) regulations, procedures, and documentation requirements related to vehicle title transfers and registrations.Procedural requirements for notarizing public documents and issuing certified records.Internal controls related to handling confidential personal information, financial transactions, and sensitive documents.Clerk of Courts policies and office procedures, including standards for professionalism, equity, and customer interaction.Basic mathematical principles used for cashiering, reconciliation, and error correction.Ability to:Understand