Job Description
Company Overview Hilton Garden Inn Shelton is dedicated to creating a safe, clean, and welcoming environment for all guests and team members.Our commitment to health and safety ensures a relaxing stay across our global portfolio of brands, emphasizing flexibility and peace of mind.OverviewWe are seeking an energetic and detail-oriented Front Desk Manager to lead our front office operations.In this vital role, you will be the first point of contact for guests and visitors, ensuring exceptional customer service while managing administrative tasks efficiently.Your organizational skills and positive attitude will help create a seamless experience for everyone who walks through our doors.Duties Supervise daily front desk operations, including arrivals, departures, reservations, and guest inquiries.Train, coach, and evaluate front desk agents and supervisors.Ensure compliance with brand standards, policies, and service protocols.Handle escalated guest issues professionally and promptly to ensure satisfaction.Monitor room inventory, overbooking levels, and special requests.Coordinate closely with housekeeping, maintenance, and sales departments.Prepare schedules, payroll reports, and performance documentation.Track and improve guest satisfaction scores and online reviews.Ensure accuracy of billing, cash handling, and audit procedures.Assist with budgeting, forecasting, and departmental cost control.Qualifications High school diploma or equivalent required; bachelor's degree in hospitality or business preferred.3-5 years of hotel (Hilton preferred) front office experience, including supervisory responsibility.Strong leadership, communication, and problem-solving skills.Proficiency in property management systems Hilton PEP and standard office software.Ability to multitask in a fast-paced environment.Flexible schedule, including evenings, weekends, and holidays a must.Pay:$23.00 - $24.00 per hour Benefits:401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Work Location:In person.