Job Description
Key Job Responsibilities Guest Service: Welcome guests with a friendly, professional demeanor, providing superior customer care to ensure a positive experience. Check-in/Check-out: Manage the arrival and departure process efficiently, handling registration, room assignments, and payments according to Best Western standards. Reservations & Communication: Handle incoming phone calls, manage reservations, and resolve guest queries or complaints promptly. System Operations: Utilize the hotel’s property management system (PMS) for guest data management, billing, and room updates. Area Maintenance: Maintain a tidy, professional front desk area and monitor the lobby entrance to ensure safety and security. Local Expertise: Act as a resource for guests by providing information on local attractions, dining, and events. Collaboration: Coordinate with housekeeping and maintenance teams to ensure guest rooms and special requests are fulfilled. Required Skills and Qualifications Customer Service: Strong, personable communication skills with a focus on resolving issues quickly. Technical Skills: Proficiency with computers and ability to learn property management software quickly. Flexibility: Availability to work flexible schedules, including mornings, evenings, weekends, and holidays. Organization: Ability to multitask in a fast-paced environment. Experience: Previous hospitality or front desk experience is often preferred but not always required. Typical Benefits & Working Environment Positions are available as full-time or part-time, and we offer employee discounts after a 90-day probationary period. The environment requires working on-site and standing for extended periods. Job Types: Full-time, Part-time Pay: $13.00 per hour Work Location: In person