Job Description
Front Desk Receptionist | Bellevue Pain and Wellness Bellevue, WA 98007 | Full Time | $22.00 to $26.00 per hour About Us Bellevue Pain and Wellness, PLLC is a high end interventional pain management practice in Bellevue, WA. With over 800 patient reviews and a 4.9 star rating, we hold ourselves to an exceptionally high standard of care. We are a close knit team that values professionalism, precision, and genuine compassion for our patients. Why This Practice Is Different Pay above market: $22 to $26 per hour depending on experience 100% employer paid medical and dental premiums for employee coverage, you pay nothing out of your paycheck 3% employer retirement contribution to your 401(k), regardless of whether you contribute yourself Annual profit sharing on top of base pay and retirement contribution Paid time off and free parking Strong staff retention: our biller has been with us 6 years, NP 5 years, PA 4 years, and front desk 5+ years Monday through Friday schedule, no evenings or weekends The Role We are looking for a pleasant but firm, detail oriented, energetic, and highly organized Front Desk Receptionist to join our team. Most of our patients are older adults managing chronic pain, so we need someone who is calm, warm, and steady under pressure while still being efficient and accurate in a high volume environment. Skills Required Compassionate and professional demeanor with the ability to remain pleasant yet firm when necessary Proficient at multitasking in a fast paced medical environment Solid knowledge of health insurance plans, verification processes, and prior authorizations Excellent communication and people skills Strong attention to detail in documentation and data entry Well organized, reliable, and proactive High school diploma or equivalent Ability to work independently as well as cooperatively within a team Bilingual a plus given our patient mix Job Responsibilities Create a welcoming and professional environment at the front desk and reception area Answer phones, schedule appointments, manage the overall clinic schedule, and return voicemails the same day Verify insurance eligibility, benefits, and obtain prior authorizations for procedures and treatments Collect all patient balances due at the time of check in with a pleasant but firm approach Actively manage no shows, cancellations, and waitlist to keep the schedule optimized Collect and accurately enter all patient demographic and insurance data into our EHR (Tebra) Assist clinical staff with referrals, prior authorizations, and other administrative support as needed Maintain regular attendance, adhere to the assigned schedule, and keep front office supplies stocked Perform general office duties: copying, faxing, scanning, filing, mail sorting, and light cleaning as needed Keep the front office neat, organized, and fully operational Other duties and tasks as assigned Must pass a post-offer/pre-employment background check and drug test. To Apply Please apply with a cover letter and resume. Include your cell phone number, email address, and note your available or preferred times for an initial interview. We review applications promptly and will be in touch within a few business days. Job Type: Full Time Benefits: 401(k) with 3% employer contribution, annual profit sharing, dental insurance, free parking, health insurance, paid time off Schedule: Monday to Friday, no evenings or weekends Work Location: In person Job Type: Full-time Pay: $22.00 - $26.00 per hour Benefits 401(k) Dental insurance Free parking Health insurance On-the-job training Paid time off Retirement plan Application Question(s): What is your earliest start date for this role? How many years have you worked at the front desk of a medical office, and in what type of practice (private, hospital, urgent care)? What EHR systems have you used, and how comfortable are you learning a new one? Describe how you would handle a patient at check in who is upset about a $200 balance they did not expect. Are you able to commute reliably to Bellevue, WA 98007 Monday through Friday? Work Location: In person