Job Description
Job Title: Service Coordinator/Front Desk Pay: $17.00 - $19.50 per hour Job Type: Full-time & Part-time Positions Available Job Description: Are you passionate about helping people and Pets? Do you thrive in a fast-paced, team-oriented environment where no two days are the same? Hannah Pet Hospital is seeking dynamic and compassionate individuals to join our team as a Member Advocate & or Service Coordinator. This unique hybrid role combines front-line Member support with in-hospital service coordination, ensuring our Members and their beloved Pets receive an exceptional experience from start to finish. What You’ll Do Be the first point of contact for our Members—whether in person, by phone, or email—with a warm, solution-focused attitude. Schedule appointments, triage medical concerns, and ensure accurate information is communicated to the medical team. Educate Members on preventative care and hospital services while promoting wellness plans and membership benefits. Resolve billing issues, process reimbursements, and follow up on declined payments with empathy and accuracy. Assist incoming and outgoing Members at our hospital locations, ensuring smooth check-in/out and accurate invoicing. Support Member retention by addressing concerns, resolving disputes, and preventing cancellations with professionalism. Maintain a compassionate and calm demeanor when discussing sensitive topics like Pet illness, loss, or financial hardship. Ensure an efficient, welcoming hospital environment by managing workflows and collaborating closely with doctors and nurses. Support inventory sales and prescription dispensing per doctor instructions. What You Bring: 2+ years of customer service experience; experience in veterinary, healthcare, or call center settings is a plus. High school diploma or equivalent required; college degree preferred. Strong communication, conflict resolution, and multitasking skills. Professional, compassionate, and detail-oriented approach. Ability to work flexible shifts, including evenings and weekends. Comfort around dogs, cats, rabbits, and guinea pigs. Proficiency with computers and the ability to learn new systems quickly. Ability to type at least 50 WPM. Ability to lift up to 40 lbs, stand for extended periods, and handle physical activity in a hospital environment. Why Hannah? You’ll be part of a mission-driven team focused on improving the lives of Pets and the people who love them. We offer a collaborative culture, ongoing training, and the opportunity to truly make a difference. Ready to join a team that’s as committed to care as you are? Apply now and help us build healthier, happier lives for Pets—one Member at a time. Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Weekends as needed Education: High school or equivalent (Required) Work Location: In person