Front Desk Supervisor

Seeking a Hotel Front Desk Supervisor to manage the daily operations of the front office and ensure high levels of guest satisfaction and operational efficiency. You will act as a bridge between management and front desk staff, focusing on team leadership, guest relations, and administrative oversight. Team Leadership : Supervises front desk staff, including training to specific standards, and maintaining regular performance standards. Guest Service Management : Resolves complex guest complaints, oversees smooth check-in/check-out processes, and ensures all interactions meet professional standards. Operations & Administration : Creates weekly staff schedules, manages inventory of office and guest supplies, and maintains accurate billing and cash handling procedures. Interdepartmental Coordination : Communicates critical shift information to other hotel departments and may serve as the "Manager on Duty" during specific shifts. Key Requirements Experience : Preferably at least one year of hotel front desk experience, though other relatable experience will be considered. Skills : Proficiency in Property Management Systems (PMS) and Microsoft Office is preferred. Strong communication, multitasking, and basic mathematical skills are essential. Education : A High School Diploma or GED is preferred. Availability : Flexibility is required, including nights, weekends, and holidays, as we are operational 24/7. Job Type: Full-time Pay: $16.50 per hour Benefits 401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s) Do you have hotel experience? Do you live within 45 minutes of Tybee? Ability to Commute: Tybee Island, GA 31328 (Required) Work Location: In person