Job Description
We’re looking for a motivated and dedicated Front Desk Supervisor to join our team at Spark by Hilton Guilford! At Spark by Hilton Guilford, we create simple, reliable, and friendly experiences that make travel easy. The Front Desk Supervisor plays a key role in delivering this promise by supporting the daily operations of the front desk, guiding team members, and ensuring every guest feels welcome from the moment they arrive. As Front Desk Supervisor, you’ll be responsible for overseeing front operations, supporting team members, resolving guest issues, and ensuring compliance with Hilton brand standards. You’ll work a consistent weekday schedule and provide on-call support on weekends. Previous experience as a front desk staff member or in a hotel leadership role is required (1 year or more). This role acts as a bridge between front desk associates and property management. This is a fully in-person position. Key Responsibilities Supervise and guide front desk agents, providing guidance and support. Ensure and conduct smooth check-ins, check-outs, and reservation processes. Act as the first point of escalation for guest concerns, resolving issues promptly with professionalism and care. Train, coach, and mentor front desk team members to deliver consistent guest service. Assist with scheduling and shift coverage as needed. Verify accuracy of guest billing, payments, and daily reports. Coordinate with housekeeping and maintenance to ensure rooms are guest-ready. Monitor lobby and public areas to ensure a clean, safe, and welcoming environment. Uphold brand values and contribute to a positive, team-oriented culture. Qualifications Prior hotel front desk or hospitality experience required; leadership experience preferred. Strong communication and problem-solving skills. Knowledge of Hilton PEP or similar PMS systems. Ability to multitask and remain calm under pressure. Flexible availability, including evenings, weekends, and holidays. Job Type: Full-time Pay: $18.00 per hour Benefits Employee discount Education: High school or equivalent (Required) Experience: Front desk: 1 year (Required) Language: English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to Commute: Guilford, CT 06437 (Required) Work Location: In person