Job Description
Front Desk Team Member - Permanent Weekday Morning Opener, 3:15am-7:00am WAC Brookfield - Brookfield, WI 53045 Description Front Desk Team Member – Job Description and Performance Expectations The Front Desk is the hub of the club where positive first and last impressions are made for every member or guest during every visit. As a Front Desk Team Member, you are the first point of contact and must be friendly, cheerful and eager to help. Making eye contact, smiling and using names are the key behaviors of WAC service. This is not a behind the scenes position – you are on the front-line having fun and connecting with your team, club members and guests. You make relationships with members and guests you see every day, while providing best in class service via aggressive hospitality. Team members and club members rely on you to keep the club running efficiently and effectively. You have an incredible opportunity to let your personality shine and develop within WAC. Daily Operations Use smiles, names and eye contact when greeting every member and guest. Display a member first attitude by not only being raving fans of WAC, but also for creating raving fans; we are all responsible for attracting and retaining members. Work a minimum of two shifts per week. Responsible for owning your shifts – must work your shift or find coverage. Protect the integrity of the WAC membership by checking in every member and guest that walks in. Attend a variety of the classes/activities, providing recommendations to members. Leave positive first and last impressions. Efficiently and effectively handle multiple responsibilities. Maintain cleanliness of club and locker rooms during shift. Attend department-specific meetings. Proactively communicate scheduling requests and changes to your Manager or Team Lead. Be available for regular commu