Front End Supervisor

Job Description: Front-End Supervisor Location: Craftex Wholesale and Distributors, Inc. –7215 Ashcroft Dr. Houston, TX 77081 Pay Range: $20.00 - $24.00 per hour About Craftex At Craftex, we enchant and inspire through the unforgettable reimagination of everyday spaces. With over 45 years of history as a Houston-based hidden gem, we curate beautiful displays from around the world to help our customers bring their vision to life. Our hybrid retail and wholesale model provides unique access to globally sourced treasures, creative design consultation, and specialized expertise you won’t find anywhere else. Working at Craftex When you join Craftex, you’re not just starting a job, you’re stepping into a platform for creative growth and craftsmanship. Employees gain access to globally sourced products and specialized training in visual merchandising. With flexible scheduling, a collaborative culture, and a strong sense of community, our team members develop meaningful connections and professional confidence. Over half of our employees have been with us for more than five years - a testament to our environment of belonging and creative purpose. Position Summary: Craftex is seeking a friendly, dependable, full-time Front-End Supervisor to join our team. This role requires excellent customer service, attention to detail, and the ability to thrive in a fast-paced environment. Weekend and holiday availability is required. Key Responsibilities Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on exceptional, fast, friendly, and accurate service Manage daily front end operations to maintain efficient checkout flow and reduce wait times, adjusting staffing levels to open or close registers as needed Manage register operations, authorize returns, perform voids and overrides, and ensure proper cash handling and draw balancing Coach team members on best practices, reinforce policies and expectations, monitor performance and provide feedback Oversee cashier training and staff onboarding, ensuring consistency, quality, and adherence to company standards Ensure the front-end area, including registers and entrances, are clean, safe, and organized Scheduling team members to ensure adequate coverage for all shifts and breaks Support sales efforts and assist with high volume or complex transactions to ensure accuracy Perform cashiering duties as needed, including register opening and closing, while leading by example Maintain point of purchase items, ensuring displays are stocked and presentable Identify and review process improvements with front-end staff Participate in weekly planning meetings with leadership Qualifications: Minimum of 3 years in a cashier role and 2 years in a supervisory position Prior leadership or supervisory experience required Familiarity with POS systems and cash handling procedures Strong communication skills and interpersonal skills for managing staff and interacting with customers Ability to stay calm and effective under pressure Demonstrates accountability and takes ownership of responsibilities Team oriented with a proactive and positive attitude Be able to stand on your feet during your entire shift and able to lift up to 20lbs High School diploma or equivalent REQUIRED Compensation & Schedule: Hourly pay: $20.00 - $24.00 depending on experience Full-time position with required weekend and holiday shifts Potential for overtime hours available Pay: $20.00 - $24.00 per hour Work Location: In person