Front of House Event Manager

EDMONDS CENTER FOR THE ARTS  Front of House Event Manager POSITION TITLE: Front of House Event Manager EMPLOYMENT STATUS: Permanent, Part-Time, Variable based on Event Schedule, Non-Exempt REPORTS TO: Patron Services Manager STARTING SALARY RANGE: $19.23-$22.00 per hour POSITION SALARY RANGE: $19.23-$28.85 per hour ABOUT US Edmonds Center for the Arts (ECA) is one of the premier performing arts centers in the Pacific Northwest-a 700- seat jewel-box venue located in Edmonds, Washington, just 20 minutes north of Seattle. Owned and operated by the Edmonds Public Facilities District (PFD), ECA opened in 2006 in a beautifully renovated historic high school and has since built a beloved reputation for live performance, arts education, and community engagement across the Puget Sound region. Every year, ECA curates a focused season of presented events spanning music, dance, comedy, theater, spoken word, and more, from classical to Broadway, jazz to folk, pop to world music, with complementary educational events . Through our Rentals Department, we host 130+ additional events produced by touring and local artists and community organizations. Together, these programs serve more than 90,000 patrons annually , supported by a financially stable organization. Edmonds Center for the Arts is where community and culture come alive! ABOUT THE OPPORTUNITY The Front of House Event Manager is a highly organized, customer-focused leader who works closely with the Patron Services Manager and cross-functional teams to deliver exceptional experiences for patrons, artists, and clients. This role oversees daily front of house operations, including event logistics, ushers, volunteers, concessions, merchandise, and patron safety, while ensuring professionalism, ADA compliance, and smooth event execution in a fast-paced environment. Ideal candidates are self-starters with strong leadership, sound judgment, flexibility, and a passion for community impact. The right candidate is committed to equity and inclusion, welcoming of diverse perspectives, and invested in making sure colleagues and partners feel valued and empowered. CORE RESPONSIBILITIES Event Management The Front of House Event Manager oversees front of house operations for ECA presentations, rental events, meetings, and special events, ensuring an exceptional patron experience through outstanding customer service, proactive problem-solving, and a safe, welcoming environment. This role is responsible for patron care and safety before, during, and after events, including monitoring all public spaces, remaining onsite through patron exit, and coordinating venue security at event close. Working closely with the Patron Services Manager, this position helps recruit, train, support, and lead volunteer front of house teams, including conducting pre-event briefings and ensuring staff are prepared for successful event execution. Responsibilities also include event reporting, merchandise settlement, communication of urgent issues, and maintaining strong collaboration with production, rentals, box office, and facilities teams. The ideal candidate is adaptable, detail-oriented, and calm under pressure, with the ability to quickly adjust priorities, respond effectively to emergencies, provide basic First Aid when needed, and support the organization’s mission through teamwork, professionalism, and operational excellence. PREFERRED SKILLS & QUALIFICATIONS The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to manage multiple priorities, work independently, and thrive in a fast-paced, team-focused environment. Strong customer service, leadership, interpersonal, and crowd management skills are essential, along with a welcoming and professional demeanor. Candidates should demonstrate cultural competence, adaptability, and the ability to build meaningful relationships with diverse audiences, while also possessing an interest in the performing arts. Proficiency in MS Office and the ability to operate retail and theater-related equipment, including cash registers, ticket scanners, and credit card terminals, is required. Qualified applicants will have an associate degree in a related field with at least two years of relevant experience, or an equivalent combination of education and experience. Progressive experience in theater operations, house management, or a related service industry is preferred, along with a proven track record of exceptional