Front Office Lead/Manager (General Dentistry)

Front Office Lead (Supported Role) – Full-Time | Chesterfield, VA We’re hiring a Front Office Lead for a patient-focused, supported role—not a traditional front desk position. Our office has a dedicated insurance verification team and separate billing department, so your focus is on patient communication, scheduling, operation flow, not chasing claims or handling insurance issues all day. Insurance responsibilities are limited and supported, with only limited direct involvement. Top candidates will be considered at the higher end of the pay range. What Makes This Role Different Dedicated insurance verification team Separate billing and AR team Streamlined systems and digital workflows Clear, structured responsibilities What You’ll Do Present and explain treatment plans and financial options Coordinate scheduling for treatment Prepare patient charts for visits Check patients in/out and collect co-pays Coordinate insurance verification with team support Perform limited verification (e.g., missing info at check-in, select insurance) Submit and track pre-authorizations Maintain accurate documentation Ascend What You Won’t Be Responsible For Insurance billing or collections Working aging reports Claims follow-up Requirements 5+ years dental front office, insurance verification, or treatment coordinator experience Strong communication and case presentation skills Familiarity with insurance and pre-authorizations Experience with Ascend required Compensation & Benefits $22-$29/hour based on experience Paid Time Off Supportive, team-oriented environment Opportunity for performance-based bonuses Greater Richmond Dentistry is an Equal Opportunity Employer and complies with all applicable federal and Virginia law. Job Type: Full-time Pay: $22.00 - $29.00 per hour Benefits Paid time off Experience: General Dentistry Insurance Verification: 5 years (Required) Solid Understanding of Dental Insurance Pre-Authorization: 5 years (Required) General Dentistry Front Office Operation: 5 years (Required) General Dentistry Treatment Plan Presentation: 5 years (Required) Understanding of General Dentistry ADA Codes: 5 years (Required) General Dentistry Patient Scheduling: 5 years (Preferred) Work Location: In person