Job Description
Patient Registration Representative (Full-Time) Location:Philadelphia, PA 19107 Schedule:Monday-Friday, 7:30 AM - 4:00 PM (flex shifts as needed) Primary Function The Patient Registration Representative is responsible for welcoming and registering all patients presenting for inpatient and outpatient surgical procedures.This role also performs unit-specific tasks that support the efficient operation of the Hospital and Business Office while ensuring an exceptional patient experience.Essential Duties & Responsibilities:Greet patients, family members, hospital staff, and visitors in a respectful, courteous, and professional manner.Register and check in patients by verifying demographic and insurance information, collecting required co-pays, updating account details, and confirming that all necessary authorizations and referrals are obtained.Ensure patient admission packets are complete, including health questionnaires, privacy statements, consent for treatment forms, and patient bill of rights documentation.Review and correct insurance and billing information in the surgical software system in a timely manner.Communicate patient arrival and registration status effectively to pre-operative nursing staff.Support PAT (Pre-Admission Testing) functions and assist with patient decrementing as needed.Assist in preparing and completing patient charts for upcoming procedures.Respond positively to constructive feedback and demonstrate a commitment to professional growth.Direct patients to appropriate ancillary departments and respond to inquiries regarding hospital services.Answer telephones promptly, respond to requests, and provide routine information in accordance with hospital policies and best practices.Maintain patient files in an organized and orderly manner.Provide service recovery when necessary and escalate unresolved concerns to the immediate supervisor.Ensure the cleanliness and organization of the patient waiting and reception areas.Promote cost-effectiveness through appropriate time and resource management.Function as a collaborative and dependable team member.Demonstrate adaptability, flexibility, and accountability when responsibilities evolve, including performing qualified duties in other areas of the hospital as needed.Maintain strict confidentiality of all patient and family information in accordance with HIPAA and hospital standards..