Job Description
Salary Range: $83,500 - $92,000 per year As a Furniture Medic Process & Standards Specialist , you are the "eyes and ears" of Wayfair’s Furniture Medic program, ensuring that every piece of furniture we touch meets our gold standard of craftsmanship. This is a field-first, high-impact L2 role designed for a master repair technician who is ready to step into a leadership and coaching capacity. You will spend the majority of your time traveling across our Global Supply Chain network, working side-by-side with technicians to uphold quality, share best practices, and drive consistency across the country. If you are passionate about the art of repair and want to shape the quality standards of a global retail leader, this role offers the unique opportunity to turn your expertise into a network-wide benchmark. WHAT YOU’LL DO Conduct On-Site Quality Audits: Perform scheduled and unannounced inspections of furniture repairs across various materials (wood, upholstery, stone, etc.) to ensure they align with established playbooks. Deliver Real-Time Coaching: Act as a credible mentor by providing immediate, constructive feedback to technicians, demonstrating "what good looks like" through hands-on guidance. Drive Network Connectivity: Identify innovative repair techniques at one site and "cross-pollinate" those best practices across the entire supply chain to elevate the collective skill level. Collaborate on Standards: Partner with the Central Medic Audit Lead (L3) to refine audit scoring methodologies and contribute to the centralized repair knowledge library. Manage Field Reporting: Deliver timely, data-driven audit reports and track corrective actions to help the program maintain a tight, high-performance operational loop. Support Technician Growth: Assist in quarterly skill assessments and help identify high-potential technicians ready for certificatio