Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Health Insurance Technology Why Consider This Job Opportunity Salary of $15.00/hr., with performance incentives and $17.00/hr. for Spanish bilingual representatives Paid training provided Flexible work-from-home arrangement Collaborative and supportive team environment 401K match and Individual Coverage HRA (ICHRA) Opportunities for career growth and development What To Expect (Job Responsibilities) Handle inbound and outbound calls while delivering exceptional customer service Manage customer accounts and provide technical support as needed Perform application data entry and respond to online chat inquiries Follow defined procedures and policies while interpreting customer needs Engage in extensive self-study and training, with a focus on passing required exams What Is Required (Qualifications) Must be 18 years of age or older Moderate to advanced computer skills Excellent verbal and written communication skills Must have a dedicated, secure workspace and a personal device with a functioning camera Committed to full attendance during a paid 3-week training period How To Stand Out (Preferred Qualifications) Previous experience in customer support or technical support roles Familiarity with Group and/or Individual health insurance, or the Affordable Care Act Experience in a call center environment Knowledge of CRM systems and practices Spanish bilingual skills are a plus #HealthInsurance #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunity We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners