Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Health Insurance Services Why Consider This Job Opportunity Salary up to $19.00/hr for Spanish bilingual candidates, plus performance incentives Paid training with a commitment to full attendance for a 3-week training period Opportunity to work remotely in a collaborative and supportive team environment Performance and attendance-based incentives in addition to base pay 401K match and Individual Coverage HRA (ICHRA) offered Chance to make a positive impact on customer experiences and assist in health insurance enrollment What To Expect (Job Responsibilities) Manage inbound and outbound calls while delivering a high level of customer service Provide technical support and manage customer accounts Perform application data entry and respond to online chat inquiries Follow defined procedures and policies while interpreting customer needs Engage in extensive self-study, training, and testing, with eligibility for advancement based on exam performance What Is Required (Qualifications) Must be 18 years of age or older Dedicated, private, and secure workspace for remote work Moderate to advanced computer skills with a high level of comfort learning new technology Excellent verbal and written communication skills Committed to passing required exams during training and certifications How To Stand Out (Preferred Qualifications) Previous experience in a customer support or technical support role Familiarity with Group and/or Individual health insurance, or the Affordable Care Act Experience working in a call center environment Familiarity with CRM systems and practices Spanish bilingual skills are a plus #HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners