Job Description
We are located at The Island in Pigeon Forge! Copy & paste the link below to learn more about our company and the open position! https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing THE ROLE: Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day ! Game Guides at The Escape Game will lead guests through our escape rooms - thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles. Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently. HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM Embodying our mission, vision, and values during every shift Leading groups of 2-12 in fun, friendly conversation Collecting information and making meaningful connections with guests Enthusiastically explaining TEG games and products Using Game Guide software to monitor games and assist guests Using HMI (Human-Machine Interface) to operate our games Giving a recap of the experience in the outro Ensuring operational excellence on shift by: Ensuring game components function properly Using setup sheets to accurately reset games Cleaning games and TEG's facility Being timely and exemplifying excellent time management