Job Description
Gelato Boy is seeking a Shop Supervisor at our Tennyson St. location in the Berkeley neighborhood of Denver. You will be responsible for the day to day operations of the scoop shop. The Gelato Boy Shop Supervisor is someone who thrives on challenge and continually looks for opportunities to learn and inspire others around them. As a Shop Supervisor responsibilities for day to day operations in the shop include but are not limited to: scheduling, staffing, product ordering, product quality, employee development, customer engagement, health code standards and much more. A Shop Supervisor should be comfortable taking responsibility and delegating it. Please note the following: Training at our other locations will be required (you will need reliable transportation for training). This is a full time position and an open schedule is needed. Ideal candidates have some recent management experience and a positive attitude. Customer satisfaction always takes priority but efficient restaurant operations make it possible. They are friendly, positive, and enthusiastic and they are Gelato Boy ambassadors. Responsibilities Effectively lead the shops while present and away Maintain a strong team who focuses on hospitality Responsible for monitoring training and development of new employees Lead each shift by delegating duties, assigning tasks, directing staff in regards to customer service, and following up with all team members Must be proficient in each area of Gelato Boy to assist when necessary Acts with integrity and honesty while promoting the Gelato Boy culture Follow inventory control procedures to reduce product loss Maintain cleanliness and organization throughout Gelato Boy including the shop, kitchen, storage and all other areas we operate Manage time effectively and meet all job responsibilities Maintain a positive work environment for employees and customers Ensure all gelato, coffee, waffles, milkshakes, etc. are prepared according to Gelato Boy’s standards of quality Check food quality and temperatures throughout the day to maintain Health and Safety regulations Follow proper sanitation and safety procedures Maintains regular and consistent attendance and punctuality Lead by example: show other employees how they should talk to customers, be proactive and optimize down time, treat other employees, vendors, and anyone else you cross paths with while representing Gelato Boy with respect Communicate consistently with upper management to keep everyone in the loop on the status of employee performance, the shop, and other necessary areas for smooth operations Shift Expectations This is a full time position The role is about 80% working and running shifts (where you are eligible for tips) with about 20% of the time being administrative work. Most shifts are in the evening and on the weekend. Availability at these times is required. Must be able to be on your feet for 8+ /hrs a day Should be able to lift at least 25 lbs Must have strong communication skills Should enjoy working in customer service Benefits Hospitality Training Lots of free gelato! Paid Time Off Sick Leave Health reimbursement after waiting period 401k with match after 1 year of employment Competitive Wages and lots of Opportunity for Growth Great Tips! (tips available when working FOH shifts) Job Types: Full-time Job Type: Full-time Pay: $21.00 per hour Benefits Employee discount Flexible schedule Health insurance Paid time off Application Question(s): Why do you want to be a shop supervisor at Gelato Boy? The role requires a mix or days, nights and weekends. Please confirm your availability? What is your previous supervening experience? What tasks were you responsible for? Work Location: In person