Job Description
General Manager The General Manager (GM) is responsible for the day-to-day store operations and business results. The GM is responsible for staffing the store, building sales, managing controllable costs, and labor, consistently delivering top-notch guest service, and role modeling our values and policies. The GM has earned the position by consistently meeting and exceeding the fiscal and developmental goals of their store as an AGM, or comparable experience externally in a management role. GMs have prior management experience with a track record of flexibility and adaptability to constant change and may take on additional responsibilities within the organization. Essential Functions General Understands and communicates the company's vision, mission and values. Responsible for maintaining operational excellence in the store. Responds to direction in an accurate and timely manner and ensures the same compliance from the store team. Recognizes and rewards outstanding performance of store team members. Demonstrates effective leadership behaviors and continuously improves leadership skills. Other duties as assigned by the District Manager. Customer Service Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service. Ensures store has adequate shift coverage at all times, while adhering to scheduling and labor guidelines. Supports the training of AGMs, Shift Leads, and Team Members to successfully handle service issues and intervenes when necessary. Motivates and mentors team members on providing guests with product suggestions and information. Educates and engages the community and store guests on all products and services. Operations Adheres to and has knowledge of all company policies and procedures. Maintains impeccable st