General Manager

JOB ANNOUNCEMENT GENERAL MANAGER Neihart Store Cooperative Job Overview This position will be responsible for directing and controlling the daily operation of the Neihart Inconvenience Store, which is managed as a cooperative enterprise made up of member-owners.The General Manager will be responsible for all facets of the co-op management and store operation while modeling exemplary customer service skills.Accountability The General Manager will report directly to the president of an eight-member cooperative board of directors, which has been elected by the member-owners to govern and oversee their store.Responsibilities and Duties: Orders and maintains store inventory levels in accordance with policy standards Identifies high demand product categories and manages replenishment Controls pricing standards established by the store policies and profitability goals Ensures compliance with product quality and product rotation standards, cleanliness, sanitation and safety standards on the sales floor and in storage areas Responds to customer needs, questions and requests for specific inventory items Receives and appropriately resolves customer complaints; reports to the Board of Directors as needed Implements store operating and merchandising policies and practices Prepares and displays appropriate product signage and sales promotion offers Hires and supervises clerk/associate positions as budgeted Monitors staff performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion and disciplinary action Monitors and direct work performed by volunteers Manages store POS system, generates day-end reports, opens and closes cash drawers, prepares bank deposits for bookkeepers or designee, analyzes accounting reports for effective cash management Desired Experience, Skills and Competencies: Experience as a produce, deli, grocery, retail store or operations manager Experience with cooperative business; especially using co-op accounting principals in a retail setting Experience with a Board governance structure and processes; relationship building with the Board Communicates effectively in writing and in speech to customers, staff and the Board Works effectively with a variety of people, customers, staff and vendors Organizes, multitasks and manages time efficiently Problem solves with honesty, integrity and transparency Manages financial resources in a secure, timely and accurate manner Demonstrates a professional demeanor, appearance and cleanliness Compensation The General Manager will be a full-time, 40 hour/week position with wage depending on qualifications and experience.Work schedules will vary depending on seasonal store hours, attendance at monthly board meeting and any necessary training.Some travel may be required.Following the first month of the 6-month probationary period, up to 20 days of paid time off (PTO) will be granted each year in-lieu of paid holidays, vacation and sick leave.Both paid and unpaid time off must be pre-approved by the board of directors to ensure the store operation can be covered.No other benefits are offered at this time but may be considered in the future.Job Type:Full-time Pay:$18.00 - $22.00 per hour Expected hours:40 per week Benefits:Paid time off Work Location:In person.