Job Description
ROLE PURPOSE: To lead a team of Restaurant Managers and Team Members in the execution of consistently excellent Guest experiences, resulting in increasing Guest traffic, sales, and MOP growth. To ensure decisions and actions are in alignment with our core Credo and Values and that all TGI Fridays standards are met. To select, coach, and develop Team Members. Key Responsibilities & Accountabilities Manage all day-to-day restaurant operations with a focus on delivering great Guest experiences Directly supervise and support 3–6 Managers and all FOH and BOH hourly Team Members Manage all profit and loss Align all behavior with the Credo and Values Execute on all brand standards through managing and coaching Team Members Frequently interact with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest satisfaction is maint Follows the Bubble Theory to proactively run a shift and anticipate Guest Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing Determine current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest Identify and develops high potential Team Members and Managers to fill future Provide ongoing and honest feedback, coaching and development to managers and Team Evaluate performance fairly and frequently and holds managers and Team Members accountable to Creates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards are Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Completes all financial and personnel/payroll related administrative duties in and an accurate and timely way, in accordance with company policies and Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable). Approves disciplinary actions with strong discernment Validates inventory Ensure proper security procedures are in place to protect Team Members, Guests, and Company Assets Perform KEY DECISIONS: Team Member hiring Team Member terminations Team Member wage increases, with the input of Human Resources Employee relations tasks: partners with Employee Relations department and/or Director of Operations depending on situation Influences Team Member promotion to Associate Manager Manager terminations Identifying opportunities and enacting plans to grow sales within the four walls of the restaurant Partners with the DO to create annual budget and sales projections Guest satisfaction and Guest complaints Measures Of Success Revenue growth Controlling cost PACE Staffing Level and Staff Turnover Development and promotion of Team Members and Managers Qualification Requirements 4-year college degree preferred Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities Possess business acumen and ability to manage P&L, budgets and financial projections and analysis Must be capable of performing all functions and meeting all qualification standards for all hourly positions Knowledge of P.O.S. system and the back office systems to fulfill management functions Must be able to walk and stand during entire shift Frequent bending and stooping required Must be able to lift up to 30 lbs Must be able to read and write English Must be able to hear well amongst loud background noise Competencies ASSESSING AND SELECTING TALENT: Effectively identifies and evaluates the talent within your restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teams Proactively identifies strong candidates and “sells” Friday’s in order to get the best talent on Identifies high potential within the team in order to maximize internal promotes Thinks strategically when making hiri