Job Description
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As an Office Administrator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an OA you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed. Please note: this role is 100% in-office in our Boston Office Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support Partner with the National Onboarding team on facilitation of onboarding processes for new customers Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications 1-2 years previous experience in customer service, office management, hospitality, or operations Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus Great listening skills, connects well with others, and is empathetic of the customer’s pain points A passion for creating community within a space; you encourage in-office interaction, bonding and engagement Ability to work in the office during standard operating hours The base pay range for this position is $23.00 - $25.00 hourly Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Minimum wage for the position will always be met. Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; flexible spending accounts (FSAs); life and disability insurance UrbanSitter (caregiver referral network) Employee Assistance Program Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.